01 · Growth Levers: Segment, Product, Go to Market
Created a new growth engine beyond the core market.
The challenge: Customer retention was declining, while this largely untapped segment offered an opportunity to diversify revenue and create a new path to growth.
What I did
As GM with P&L accountability, I led the scale-up and expansion of an emerging business line, from defining the opportunity and business strategy to designing the go-to-market strategy and operating model. Together with a cross-functional team, I aligned product, marketing, sales, enablement, and customer success around shared priorities, incentives, and market feedback. This integrated approach helped us move quickly, land and expand a new customer base, and build the company’s fastest-growing business line.